Refund policy

Last updated: October 2, 2026

Every Girls Love Details piece is handcrafted and made to order, just for you. Please read this policy before placing your order. By completing your purchase, you agree to the terms below.

Made to Order

Your bag is made specifically for you after you order it. Production typically takes 15–30 days. Estimated shipping timelines are posted on each product page, and some drops have a set date when shipping begins. Production timelines are estimates. If there is a meaningful delay, we will update you by email.

Order Updates

After you place your order, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation with tracking. If you chose local pickup, we'll email you when your order is ready. Shipping times shown at checkout are carrier estimates and do not include production time.

All Sales Are Final

Because each piece is handcrafted and made to order, all sales are final. We do not accept returns or exchanges for change of mind, color preference, or size. Please review product photos, dimensions, and details carefully before purchasing.

The only exception is a package that is refused or returned to us undelivered; see our Shipping Policy.

The Nature of Handcrafted Pieces

Every GLD bag is individually made, so each one is one of a kind. Slight variations in texture, grain, and finish are part of the craftsmanship and are not considered defects. Colors may also look slightly different from what appears online, depending on lighting and your screen settings.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or is not the item you ordered, contact us within 3 days of delivery at support@girlslovedetails.com. Please include:

Your order number
Clear photos showing the issue

Once we confirm the issue, we will repair or replace your item. If a replacement isn't possible, we'll issue a refund to your original payment method or store credit. In these cases, we cover any return shipping. Approved refunds can take 5–10 business days to appear, depending on your bank.

Cancellations & Changes

Because production begins shortly after your order is placed, orders cannot be canceled or changed once they are submitted. Please double-check your color, details, and shipping address before checking out.

Shipping Address

You are responsible for entering the correct shipping address at checkout. We cannot be held responsible for orders delivered to the address provided.

Lost or Stolen Packages

Once the carrier marks your order as delivered, we are not responsible for lost or stolen packages. If your package shows as delivered but you did not receive it, please contact the carrier first. We're happy to share your tracking details to help.

Chargebacks & Payment Disputes

If something isn't right, please reach out to us first. We would much rather make it right directly. Contact support@girlslovedetails.com before opening a dispute with your bank. If a chargeback is filed, we may respond with your order confirmation, the final sale agreement accepted at checkout, tracking and delivery confirmation, and our communication with you. Fraudulent chargebacks may result in being unable to order from us in the future.